Last updated: September 7, 2026
Engageefy ("the Service") is operated by Adsvertising Ltd. ("we", "us"). The Service is a software platform that helps businesses moderate and reply to comments and messages on their own Facebook Pages, Instagram accounts and TikTok accounts, and measure the results.
By creating an account or using the Service at https://www.engageefy.com you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorised to bind that company, and "you" means that company.
You must be at least 18 years old and provide accurate information when you register. You are responsible for keeping your password confidential and for all activity under your account, including activity by team members you add.
You may only connect social media accounts that you own or are authorised to manage. Connecting an account grants the Service permission, through the official Meta and TikTok APIs, to read comments and messages, hide or delete comments, publish replies, send direct messages and read basic account and ad data, according to the permissions you approve during connection. You can revoke these permissions at any time in the Service or on the platform itself.
Depending on the settings you choose, the Service can automatically hide comments, publish replies, send direct messages and like comments on your connected accounts. These actions are performed under your authorisation and using your credentials. You are responsible for the rules you configure, the instructions you give to AI features and the content that is published or hidden as a result.
Automated filtering and AI analysis can make mistakes. The Service provides tools to review, undo and correct automated actions, and we recommend that you review them regularly. We do not guarantee that every unwanted comment will be hidden or that every automated reply will be appropriate.
You agree not to use the Service to: send unsolicited or deceptive messages; impersonate others; publish content that is unlawful, defamatory, hateful or infringes the rights of others; interfere with the Service or attempt to access it in ways other than the interface we provide; resell the Service without our written agreement; or violate the terms, policies or rate limits of Meta, TikTok or any other platform the Service connects to.
We may suspend or terminate accounts that breach this section, that put our platform access at risk, or that are used for fraud or abuse.
The Service depends on APIs and permissions provided by Meta Platforms (Facebook, Instagram) and TikTok. Those platforms may change, restrict or withdraw their APIs at any time. We are not responsible for actions, outages, policy changes or data handling by those platforms, and features may become unavailable as a result. Your use of those platforms remains subject to their own terms.
Paid plans are billed in advance on a monthly basis through our payment processor, Stripe. Each plan includes monthly limits (for example the number of comments moderated and AI replies generated). When a limit is reached, the corresponding feature pauses until the next billing period or until you upgrade.
Trials, where offered, require a valid payment method. Unless you cancel before the trial ends, the subscription starts automatically and your payment method is charged. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period and no refunds are given for partial periods, except where required by law or expressly stated on our pricing page.
Prices exclude applicable taxes. If a payment fails, we may pause the Service after a grace period until payment is made.
You retain all rights to the content of your accounts, comments, messages and settings. You grant us a limited licence to process that content solely to provide, secure and improve the Service. How we handle personal data is described in our Privacy Policy, which forms part of these Terms.
AI features send the text of comments, messages and your instructions to our AI provider to produce analyses and replies. We do not use your content to train AI models.
The Service, its software, design and documentation belong to Adsvertising Ltd. and its licensors. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, reverse engineer or create derivative works from the Service.
We aim to keep the Service available continuously but do not guarantee uninterrupted operation. We may perform maintenance, release changes and remove features. Support is provided through the channels shown inside the Service.
The Service is provided "as is" and "as available". To the fullest extent permitted by law we exclude all warranties, express or implied, including fitness for a particular purpose and non-infringement.
To the fullest extent permitted by law, Adsvertising Ltd. is not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, data or goodwill, or for the actions of third-party platforms. Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim arose.
You can close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law or by a platform we depend on, or if we discontinue the Service with reasonable notice. On termination your right to use the Service ends and your data is deleted according to the retention periods in our Privacy Policy.
We may update these Terms from time to time. Material changes are announced inside the Service or by email before they take effect. Continuing to use the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of the jurisdiction in which Adsvertising Ltd. is registered, and disputes are subject to the exclusive jurisdiction of its courts, without prejudice to mandatory consumer protection rules that may apply to you.